Refund policy

Our promise

Every order is handmade by our family in Enola, PA, and we want you to love what arrives. If something isn't right with your order, email us at shopify@mommabears.us and we'll do our best to make it right.

Why we can't take returns

Our products are body care items. For hygiene and safety reasons, we can't accept returns or exchanges once an order has shipped, and we can't resell anything that comes back to us.

Damaged, wrong, or missing items

If your order arrives damaged, is missing something, or isn't what you ordered, please let us know within 7 days of delivery. Include your order number and, if you can, a photo of the item and the packaging. We'll look into it and work with you on a fix, such as sending a replacement.

If a product doesn't agree with your skin

Everyone's skin is different. Please read the ingredient list on each product page before you order, and try a small area first. If a product doesn't agree with you, stop using it and reach out. We want to hear about it, even though we can't take the product back.

Lost or delayed packages

If your tracking shows a package is lost or stuck, contact us and we'll help sort it out with the carrier.

Changing an order

Need to change something? Email us as soon as you can. If your order hasn't shipped yet, we'll do our best to update it.